Performance Management

Backcountry

Rhabit helped them take an 'outside' approach.

When an organization experiences rapid growth, existing processes and procedures can break down. With Rhabit, high impact performance management tools give leadership insight into organization-wide performance and cultural health in real-time, allowing them to track and correct as needed. Rhabit was built for seasons of growth and change.

OVERVIEW

Ben Gross was hired as Chief People Officer at Backcountry as the company prepared for rapid growth. The company culture at Backcountry was already enviable, but would that change if thousands of new employees quickly joined the mix?  Using Google docs to track 1:1s and check-ins wouldn't cut it for a workforce of this size. Ben knew it was time to standardize their feedback process and centralize their performance management program.

PREVENTION IS BETTER THAN THE CURE.

Ben knew that if he didn’t intervene before the expansion, silos would build and the feedback process would be nearly impossible to standardize. Wanting to avoid an uphill culture battle down the line, he took swift action.Implementing Rhabit meant that the entire organization would experience fast and frequent feedback and have access to performance dashboards. Visual representations within the dashboards show strengths and opportunities for each employee's assigned habits, as well as their development over time. This level of transparency and insight would allow everyone to either stay on track or course correct when necessary.

WHY RHABIT?

Rhabit’s talent management software transforms one minute per week into 30+ objective, actionable data points per employee.Powerful data visualizations make it easy to see how behaviors affect business outcomes, and which behaviors need to be built next. No guesswork involved.It’s a lightweight and easy-to-deploy feedback platform – and people love using it!

THE RESULTS

Our team of Organizational Psychologists and consultants help leaders understand which competencies to track for the biggest impact on strategic priorities. For Backcountry, it made sense to track employee engagement, job satisfaction, opportunity for growth, and diversity & inclusion efforts.

Once competencies were established, it was much easier for employees to keep priorities front of mind. Continuous feedback was the key to removing blind spots and self-deception ensnaring employees, challenging them to rethink and retool their approach as they went.With all 1:1 reviews, cumulative habit data, notes, and ad-hoc developmental plans in one place, leaders were finally able to see the big picture.

The results spoke volumes. Scores improved across the board quarter over quarter and continue to climb. Employees feel seen and heard, resulting in higher engagement rates and better job satisfaction.

With Rhabit, their Talent Management program is built on a foundation of transparency, accountability, and feedback.Backcountry has never been better positioned for expansion. They can be confident that as they scale, they will continue to grow a culture of feedback and accountability.

When an organization experiences rapid growth, existing processes and procedures can break down. With Rhabit, high impact performance management tools give leadership insight into organization-wide performance and cultural health in real-time, allowing them to track and correct as needed. Rhabit was built for seasons of growth and change.

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